Ideal Partner Network

How to reach the right team.

Clear contacts. Faster answers. One dependable path for every service request, sales opportunity, billing question, and partner need.

Find the right contact Email Service Desk

One request. One path. Using the contacts below helps us respond faster and keeps every request accountable.

Partner Support Directory

Choose what you need help with.

Start with the primary contact for your request. We’ll coordinate internally when additional expertise is needed.

Support

Service & Technical Support

Technical issues, outages, onboarding questions, support requests, and project concerns.

Service Management

Delayed tickets, service quality concerns, resource coordination, and day-to-day service operations.

Technical Guidance

Complex technical issues, infrastructure architecture, security concerns, engineering support, and technical project guidance.

Primary contact

Ideal Service Desk

All support requests begin here

Ticket triageOutagesOnboardingProject concerns

Call · Option 1 Email support Portal · coming soon

Joe ChristoffChief Information Officer (CIO)

Chris WrightChief Technology Officer (CTO)

Growth

Sales & Business Development

Bring us in early when you are developing an opportunity, evaluating options, preparing a quote, or shaping a solution for your client. We’ll help coordinate the business and technical details needed to move forward with confidence.813-324-1220 · Option 2
sales@idealtechnologys.net

Opportunity & Quote Support

Opportunity registration, proposal planning, pricing questions, licensing or hardware quotes, and guidance on new service opportunities.

Solution Planning

Discovery, solution consultation, technical validation, security considerations, scope coordination, and planning for more complex projects.

Primary contact

Scott Dollar

Chief Executive Officer

Opportunity registrationProposalsPricingSolution consultation

Call Scott Email Scott Book time

Secondary contact

Mike Leonard

Chief Operating Officer

Operational consultingProcess questionsSolution coordination

Call Mike Email Mike Book time

Accounts

Billing, Licensing & Commissions

Invoices, licensing changes, billing questions, payments, commissions, and account adjustments.

Primary contact

Billing Team

Accounting & billing support

Monthly invoicesLicensing requestsPaymentsCommissions

Email Billing Team

Partnership

Partner Success

Partner Success is your ongoing resource for building a stronger, more efficient partnership with Ideal Technologys. Use this path for planning, growth, coordination, and operational questions that extend beyond an individual service ticket or sales request.

Growth & Relationship Planning

Partnership strategy, business planning, new opportunities, growth initiatives, relationship reviews, and executive guidance.

Operational Success

Partner onboarding, workflow design, project coordination, process improvement, operational consulting, and alignment across our teams.

Primary contact

Scott Dollar

Chief Executive Officer

Partnership strategyBusiness planningGrowth initiativesExecutive guidance

Call Scott Email Scott Book time

Operational support

Mike Leonard

Chief Operating Officer

Onboarding coordinationOperational processesProject coordinationWorkflow questionsOperational success

Call Mike Email Mike Book time

Service & Sales Response Commitment

Know what to expect after you reach out.

Every partner request is acknowledged, assigned, and handled according to the applicable service commitment. If a complete answer takes longer, we’ll share the next step and expected timeline.

Service requests

Initial response targets

For requests submitted through the Ideal Service Desk.

Priority	Initial response
Critical · Business down	Within 1 hour
High	Within 2 business hours
Medium	Within 4 business hours
Low	Within 1 business day

Sales & quoting

Target response times

Designed to keep partner opportunities moving forward.

Request type	Target response
General sales questions	Within 1 business day
Standard licensing quotes	Within 1 business day
Standard hardware quotes	Within 1–2 business days
Complex solutions or projects	Within 2–5 business days

We’ll keep you informed until the request is resolved or an agreed-upon action plan is in place. Complex sales requests may require discovery or engineering; when they do, we’ll communicate the expected timeline.

A simpler way to work together

From request to resolution.

A consistent starting point means less chasing, clearer ownership, and a faster response for every partner.

Choose the right category

Use the directory above to identify the team best suited to your request.

Use the primary contact

Send the request through the listed phone, email, portal, or scheduling link.

We coordinate from there

Ideal Technologys will assign ownership and bring in the right specialists as needed.

Our guiding principle

Don’t worry about getting it perfect.

If you’re ever unsure who to contact, reach out to your primary contact or the Service Desk. We’ll route your request to the appropriate team quickly.

Start with support